Refund policy

Returns

Every bag we sell is the exact bag pictured — photographed, measured, and described individually. We'd rather you buy the right bag than feel stuck with the wrong one, so here is exactly how returns work.

The short version

You have 14 days from delivery to return a bag for any reason. It must come back unworn, in the condition it left in, with the security tag unbroken and any dust bag, card, or extras included. Return shipping is paid by you. We refund to your original payment method within 3 business days of the bag arriving back with us and passing verification.

Two situations

You changed your mind. That's the 14-day window above. Return shipping is on you. This is why we photograph flaws honestly and list full measurements — we would rather you know exactly what you're getting than discover it on arrival.

The bag isn't what we said it was. Our fault, and treated completely differently. Contact us within 30 days of delivery. We pay return shipping and refund you in full. This policy covers anything we got wrong: undisclosed damage, measurements or materials that don't match the listing, missing items we said were included, and authenticity. For authenticity concerns, send us a written assessment from a recognized authentication service, return the bag with its security tag intact, and we refund everything. See our Authentication page for how we source and verify.

Item verification

Every bag ships with a numbered security tag attached. Returns are accepted only with that tag intact and unbroken — please inspect the bag as much as you like, but don't remove the tag until you're sure you're keeping it.

We photograph each bag's serial or date code before it ships and check it against the bag that comes back. A returned item that is not the item we sent will be refused and the transaction reported.

This isn't about distrusting you. It's what lets us offer a real return policy on bags at this price point instead of selling everything final sale.

What we can't accept back

• Bags with the security tag removed or broken
• Bags returned after the window
• Bags showing wear that wasn't there when it shipped
• Bags damaged in return transit due to inadequate packing

Starting a return

Message us first and we'll send return instructions. Please pack the bag as carefully as we packed it for you, and use a tracked, insured service — damage or loss on the way back is the one thing we can't absorb.